Answers about IT services, computer repair, and support.

Synnex Technologies provides business IT support, consulting, defined projects, managed and co-managed IT, Microsoft 365 and cloud support, servers, networking, cybersecurity, backup, and technology procurement and deployment.

Managed IT can include ongoing oversight, maintenance, monitoring, patching, security, documentation, backup, and support. The exact systems, services, response expectations, and pricing are defined in each customer agreement.

An ongoing managed-services agreement is not required for hourly business support or defined projects. Business hourly support follows your established contract terms, or the standard $150 hourly rate when no contract rate applies. Managed IT is provided under an ongoing agreement based on the number of supported systems and the services included.

No. Initial consultations for prospective business clients are free and carry no obligation. We can discuss your current environment, concerns, upcoming projects, or interest in changing IT providers. If detailed technical assessment, troubleshooting, documentation, or other billable work is recommended, we will explain the scope and pricing before beginning.

Yes. Synnex Technologies can supplement an internal IT department with project assistance, specialized expertise, escalation support, or ongoing management of selected systems.

Yes. Synnex Technologies can source computers, servers, networking equipment, software, licensing, and related technology and handle selection, configuration, and deployment.

Most business systems are sourced from established manufacturers such as Dell, but specialized custom systems can be built when a customer has specific requirements. Custom gaming computers are also available as a specialty residential service.

After-hours support is available as an option for established managed-services customers. Coverage and service levels are defined in the customer’s agreement.

Yes. Synnex Technologies can design routed multi-site networks and site-to-site VPN connections for offices, branches, warehouses, production facilities, medical locations, and centralized applications. The design accounts for addressing, routing, firewalls, segmentation, internet connectivity, DNS, and application dependencies.

SD-WAN can monitor multiple internet or WAN connections and apply policies for failover, link health, traffic steering, or performance-based path selection. It may help a business reduce dependence on one circuit or improve connectivity between sites, but it does not automatically increase internet speed or guarantee uptime.

Yes. Services include Microsoft 365 tenant administration, Exchange Online, Teams, SharePoint, OneDrive, identity and licensing, migrations, mail-flow troubleshooting, DNS, domain configuration, and email authentication records such as SPF, DKIM, and DMARC.

Yes. Synnex Technologies supports Windows Server, Active Directory, Hyper-V, Remote Desktop Services, storage, virtualization, server migrations, infrastructure upgrades, application hosting dependencies, monitoring, backup integration, and lifecycle planning.

Backup creates protected copies of data or systems. Disaster recovery defines how applications, infrastructure, identities, connectivity, and data would be restored after a serious disruption. Business continuity also addresses how essential work can continue while normal systems or facilities are unavailable.

Yes. A focused assessment can include network discovery, equipment and application inventories, diagrams, configuration records, dependency mapping, security gaps, technical debt, missing access, vendor relationships, and priorities for transition or modernization.

Synnex Technologies supports hosted VoIP, RingCentral, Teams Phone where appropriate, number porting, call routing, queues, voicemail, fax, QoS, and voice-network troubleshooting.

We can assist with technical security-incident assessment, containment, remediation, and recovery while coordinating specialized forensic resources when required.

Onsite business service is typically available within approximately 30 miles of Hackettstown, New Jersey, including parts of Warren, Morris, Sussex, and Hunterdon counties. Remote support and ongoing IT management are available virtually anywhere. We may travel farther for ongoing business relationships and larger projects. Onsite residential service is generally available within approximately 20 miles of Hackettstown, New Jersey. Remote support is available wherever the computer can connect securely to the internet.

Yes. Synnex Technologies may travel beyond the normal service area for ongoing business relationships and larger projects.

Many technical issues can be resolved remotely without an onsite visit. For computers covered by an applicable managed-services agreement, secure remote-support capabilities are normally provided through the management software already installed on the system. For computers not under management—including on-demand business and residential systems—we can provide instructions for starting a secure temporary remote-support session when needed. Remote access is initiated only as part of an authorized support interaction. If a problem cannot be resolved remotely or requires physical access to equipment, onsite service can be arranged where available. Customers should never begin a remote-support session in response to an unexpected call or message.

Residential services include computer diagnosis, malware removal, Windows repair or reinstallation, hardware installation and upgrades, logical data recovery, new-computer setup, data transfer, home Wi-Fi support, and custom computers.

Residential diagnostic service is $25 remotely or $50 onsite. The diagnostic fee is waived when the customer proceeds with a service.

Remote support is $75 per hour and onsite support is $100 per hour. Time is billed in 15-minute increments, and travel within the normal residential service area is included.

Yes. Depending on the service, customers may use remote support, arrange onsite service, or arrange drop-off or pickup and return for offsite work. Contact us first to confirm a time and location. The PO Box is a mailing address only.

Synnex Technologies provides logical recovery from functioning or partially functioning storage devices. Physical clean-room recovery is referred to an appropriate specialist.

All labor is backed by a 30-day labor guarantee. If the same reported problem was not fully resolved or returns within 30 days because the labor did not correct it, Synnex Technologies will remedy the labor issue at no additional charge.

No. Residential repair services currently focus on laptop and desktop computers, custom systems, and home networks.

Synnex Technologies accepts checks, ACH, Visa, Mastercard, Discover, American Express, Apple Pay, PayPal, Venmo, and Zelle. Financing options are available through Affirm, subject to eligibility, approval, and applicable terms.

Invoices are generally issued electronically and may be paid through the secure payment link included with the invoice. Payments are normally processed after an invoice is generated through QuickBooks payment services or another approved method selected by the customer.